Question 1

What differences are there between UBITracer ZT-28E and other location tracking devices on the market?

Accepted Answer

In addition to tracking location, UBITracerZT-28E also monitors temperature.   Another unique advantage of UBITracer ZT-28E is its extraordinarily long operational time between battery charges.

Question 2

How does UBITracer ZT-28E locate? What about its accuracy?

Accepted Answer

UBITracer ZT-28E leverages enhanced positioning (Wi-Fi) and cellular triangulation to determine location. It can pinpoint locations within 10-20 meters or 30-60 feet.

Question 3

What is the estimated battery life of UBITracer ZT-28E?

Accepted Answer

Average running time when reporting twice a day: 3 -about 4 years; reporting every 4 hours: 1.5 years; reporting each hour: 4 months; reporting every 10 minutes - 4 weeks. Ultra-long running time minimizes downtime and saves hassles of recharges.

Question 4

How do I renew the service plan?

Accepted Answer

In the UBITracer mobile app, your subscription will be automatically renewed.

Question 5

How do I change (upgrade or downgrade) the service plan?

Accepted Answer

You can cancel your service under the configuration tab. When your current plan expires, renew your chosen subscription as usual. If you need an immediate upgrade from a long-term subscription, please contact support@ubitracer.com.

Question 6

What are some of the assets that can be tracked by UBITracer ZT-28E?

Accepted Answer

Some sample assets are trailers, cars, trucks, containers, pallets, toolboxes, coolers, equipment, instruments, valuables, backpacks, and luggage.

Question 7

What are some of the use cases of UBITracer ZT-28E?

Accepted Answer

Sample use cases include tracking for contractors (toolbox, truck), enterprises (equipment, trailer, container, reefer), cold chain and temperature control (cooler box, medical samples, vaccines, perishable foods, car), and individuals (car, luggage, backpack, storage box, valuables).

Question 8

How to check if a device is activated or not?

Accepted Answer

Check if the orange tag on the back side of the device is pulled out or not, if yes, sign in UBITracer mobile app to check the device status.

Question 9

How to set the device reporting frequency?

Accepted Answer

device reporting frequency can be self-defined according to different scenarios in the UBITracer mobile app. You can also send email to support@ubitracer.com for support.

Question 10

Why does the device not report after activation?

Accepted Answer

The signal might be too weak in the place of device activation. Please try to put the device in a place where good cell signal is available, or let it travel with your car so it can be exposed to additional cellular towers.

Question 11

Why does the device stop reporting?

Accepted Answer

The signal might be too weak in the place of device activation. Please try to put the device in a place where good cell signal is available, or let it travel with your car so it can be exposed to additional cellular towers.

Question 12

Why does the power exhaust so fast?

Accepted Answer

If the cellular signal is extremely weak or totally absent, the device will make extra effort to communicate, which may cause quicker battery drain.

Question 13

Why does the position deviate?

Accepted Answer

Provide answer here.

Question 14

How to dispose a device when its life cycle ends?

Accepted Answer

The location variation is larger when the device is in areas without any Wi-Fi signals.

Question 15

How to receive warranty service?

Accepted Answer

The location variation is larger when the device is in areas without any Wi-Fi signals.

Question 16

How to install UBITracer ZT-28E?

Accepted Answer

Please email Support (support@ubitracer.com) with product photo, detailed information on malfunction, and device serial number. We will determine if it is a defective product or due to misuse, and may replace defective product, provide refund, or detect misuse and reject warranty service.

Question 17

How to upgrade my subscription plan?

Accepted Answer

The usage of UBITracer ZT-28E is very simple. You carry it with you, or just place it inside a toolbox (except for those made of iron) or a car, or put it into your backpack, etc. Industrial users click here.

Question 18

Which carrier networks do UBITracer devices have access to in the US?

Accepted Answer

Verizon, AT&T, US Cellular, T-Mobile, Tampnet, Viaero, Cincinnati Bell, Limitless, Indigo Wireless, Union Telecom, Alaska Wireless, Sprint.

Question 19

Why does my app shut down when I try to add my device?

Accepted Answer

Please grant the application access to your camera before attempting to add a device on the older version of IOS devices.

Find your answers here!

PRODUCTS

INSTRUCTION

OTHERS