Question 1

Why does the device stop reporting?

Accepted Answer

The signal might be too weak in the place of device activation. Please try to put the device in a place where good cell signal is available, or let it travel with your car so it can be exposed to additional cellular towers.

Question 2

Why does my app shut down when I try to add my device?

Accepted Answer

Please grant the application access to your camera before attempting to add a device on the older version of IOS (https://apps.apple.com/us/app/ubitracer/id6444278227)devices.

Question 3

Which carrier networks do UBITracer devices have access to in the US?

Accepted Answer

Verizon, AT&T, US Cellular, T-Mobile, Tampnet, Viaero, Cincinnati Bell, Limitless, Indigo Wireless, Union Telecom, Alaska Wireless, Sprint.

Question 4

Why does the position deviate?

Accepted Answer

The location variation is larger when the device is in areas without any Wi-Fi signals.

Question 5

Why does the power exhaust so fast?

Accepted Answer

If the cellular signal is extremely weak or totally absent, the device will make extra effort to communicate, which may cause quicker battery drain.

Question 6

Why does the device not report after activation?

Accepted Answer

The signal might be too weak in the place of device activation. Please try to put the device in a place where good cell signal is available, or let it travel with your car so it can be exposed to additional cellular towers.

Question 7

How to upgrade my subscription plan?

Accepted Answer

UBITracer keeps its subscription lower than the market norm while offering substantial savings for longer renewal intervals. To switch to a new plan, just cancel the current plan before the renewal date and pick the new plan you desire

Question 8

How to install UBITracer ZT-28E?

Accepted Answer

The usage of UBITracer ZT-28E is very simple. You carry it with you, or just place it inside a toolbox (except for those made of iron) or a car, or put it into your backpack, etc. Industrial users click here.(https://www.ubitracer.com/user-guide-zt)

Question 9

How to receive warranty service?

Accepted Answer

Please email Support (support@ubitracer.com)(mailto:support@ubitracer.com) with product photo, detailed information on malfunction, and device serial number. We will determine if it is a defective product or due to misuse, and may replace defective product, provide refund, or detect misuse and reject warranty service.

Question 10

How to dispose a device when its life cycle ends?

Accepted Answer

The device contains a Lithium battery so please dispose the device according to your local regulation.

Question 11

How to set the device reporting frequency?

Accepted Answer

device reporting frequency can be self-defined according to different scenarios in the UBITracer mobile app. You can also send email to support@ubitracer.com (mailto:support@ubitracer.com)for support.

Question 12

How do I change (upgrade or downgrade) the service plan?

Accepted Answer

You can cancel your service under the configuration tab. When your current plan expires, renew your chosen subscription as usual. If you need an immediate upgrade from a long-term subscription, please contact support@ubitracer.com.(mailto:support@ubitracer.com)

Question 13

How to check if a device is activated or not?

Accepted Answer

Check if the orange tag on the back side of the device is pulled out or not, if yes, sign in UBITracer mobile app to check the device status.

Question 14

How does UBITracer ZT-28E locate? What about its accuracy?

Accepted Answer

UBITracer ZT-28E (https://www.ubitracer.com/product-zt28e)leverages enhanced positioning (Wi-Fi) and cellular triangulation to determine location. It can pinpoint locations within 10-20 meters or 30-60 feet.

Question 15

How do I renew the service plan?

Accepted Answer

In the UBITracer mobile app, your subscription will be automatically renewed.

Question 16

What are some of the assets that can be tracked by UBITracer ZT-28E?

Accepted Answer

Some sample assets are trailers, cars, trucks, containers, pallets, toolboxes, coolers, equipment, instruments, valuables, backpacks, and luggage.

Question 17

What are some of the use cases of UBITracer ZT-28E?

Accepted Answer

Sample use cases include tracking for contractors (toolbox, truck), enterprises (equipment, trailer, container, reefer), cold chain and temperature control (cooler box, medical samples, vaccines, perishable foods, car), and individuals (car, luggage, backpack, storage box, valuables).

Question 18

What is the estimated battery life of UBITracer ZT-28E?

Accepted Answer

UBITracer ZT-28E leverages enhanced positioning (Wi-Fi) and cellular triangulation to determine location. It can pinpoint locations within 10-20 meters or 30-60 feet.

Question 19

What differences are there between UBITracer ZT-28E and other location tracking devices on the market?

Accepted Answer

In addition to tracking location, UBITracerZT-28E also monitors temperature. 
Another unique advantage of UBITracer ZT-28E is its extraordinarily long operational time between battery charges.

Question 20

How does UBITracer Multi-Sensor GPS provide more accurate location?

Accepted Answer

UBITracer Multi-Sensor GPS uses enterprise grade antenna that captures signals much more effectively,. In addition, Multi-Sensor GPS has Wi-Fi based location designed to provide accurate location when GPS signal is blocked.

Question 21

What are some unique features of UBITracer Multi-Sensor GPS?

Accepted Answer

UBITracer Multi-Sensor GPS monitors the vehicles temperature to protect kids and pets when the driver is away. It also stores buffer data when cell signal is unavailable to record your travel routes. It is small and thin, enabling covert placement in car or other assets.

Question 22

How long is the battery life of UBITracer Multi-Sensor GPS?

Accepted Answer

Battery life: 2.5 years/charge when reporting 2 times a day. Exceptionally low power consumption at 2.4 data reports/mAh with a 1,000 mAh battery. Actual battery life varies by reporting frequency.

Question 23

Why not magnet?

Accepted Answer

Traditional GPS uses magnets which requires a metal surface that degrades or blocks the GPS signal and cell signal. Covertly placing UBITracer Multi-Sensor GPS inside your vehicles ensures better signal performance, higher location accuracy, and added discretion.

Question 24

Does UBITracer Multi-Sensor GPS require a monthly subscription?

Accepted Answer

Yes, a free trial period is available. After the trial, affordable monthly subscriptions starts  as low as 7.99/month when paid bi-annually.

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